Pretty Female Co. reserves the right to update this return policy without notice.
Online Returns
You have 10 days from the date of delivery to return your item(s). Online returns are processed between 3-5 business days after your item(s) are delivered to us.
In-store Returns
You have 15 days from the date of purchase to return your item(s).
Important Notes for Online Returns:
- Please ensure to package each order separately. If multiple orders are returned inside a single return package, your return will require additional time to process.
- Returns are refunded via store credit in the form of a Pretty Female Co. gift card. Store credit is given in the amount of the original sale price, minus any shipping expense.
- A restocking fee of 20% will be applied to any return for store credit exceeding $200.
- Returned footwear must be unworn, however they may have been tried on indoors (but not on any stone or tiled floors).
- Any returned footwear must be in its original box (if any) and original shoe or dust bag (if any).
- Items considered “Final Sale” cannot be returned.
- You will not receive credit for any non-eligible items returned.
Can I Exchange Items?
We do not offer exchanges but we welcome you to return your item(s) by mail or in our physical store in accordance with our Return Policy and repurchase any available item(s).
Conditions for Returns:
- If an item is returned to us that has been worn, used, damaged, or is otherwise in an unsaleable condition, we reserve the right to refuse your refund.
- Alternatively, we reserve the right to reduce your store credit value to reflect any reduction in the value of an item.
- Pretty Female Co. does not provide return labels. You are responsible for paying for the cost of return shipping, and such cost will not be refunded to you in any manner.
Damaged, Defective, or Incorrect Items
In the event that item(s) delivered from an online order were received damaged, defective, or incorrect, you must contact us via email within 3 days of delivery in order to receive a replacement item.